Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise to enhance merchant integration and performance.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education and conduct quarterly technical reviews to connect integration health with commercial performance
• Collaborate cross-functionally to deliver technical solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing integration issues
• Experience engaging with C-suite and VP-level stakeholders to translate technical insights into business recommendations