Senior Technical Account Manager

Job Summary

Serving as the trusted technical voice for customers, the full-time remote Senior Technical Account Manager will manage onboarding, advocate for customer needs, and drive product adoption while collaborating with internal teams to ensure long-term success.

Key responsibilities

• Act as the voice of the customer within the organization, advocating for their needs to internal teams
• Lead the technical onboarding process for new customers, ensuring a smooth experience
• Establish and maintain strong relationships with key stakeholders, serving as a strategic advisor

Required qualifications

• 5+ years of experience in customer-facing roles such as Technical Account Manager or Customer Success Engineer
• Extensive experience providing Cyber/Identity solutions to enterprise customers
• Proven ability to manage multiple account management projects simultaneously
• Strong problem-solving skills with a track record of troubleshooting complex technical issues
• Experience interfacing with technical end customers, including IT practitioners and security teams