Senior Technical Account Manager

Job Summary

Acting as the trusted technical voice for customers, the full-time Senior Technical Account Manager will manage technical onboarding, advocate for customer needs, and collaborate with internal teams to ensure long-term value from the platform in a remote capacity.

Key responsibilities

• Lead the technical onboarding process for new customers, ensuring a smooth experience
• Establish and maintain strong relationships with key stakeholders, serving as a strategic advisor
• Monitor customer usage and engagement to identify opportunities for upselling and renewals

Required qualifications

• 5+ years of experience in customer-facing roles such as Technical Account Manager or Customer Success Engineer
• Extensive experience providing Cyber/Identity solutions to large enterprise customers
• Proven ability to manage multiple account management projects simultaneously
• Experience interfacing with technical end customers, including IT practitioners and security teams
• Demonstrated track record of owning customer relationships, including onboarding and renewals