Senior Technical Account Manager

Job Summary

Acting as the trusted technical voice for customers, the remote Senior Technical Account Manager will manage the onboarding process, advocate for customer needs, and drive product adoption while collaborating with internal teams to ensure long-term success.

Key responsibilities

• Lead the technical onboarding process for new customers, ensuring a smooth experience
• Establish and maintain strong relationships with key stakeholders, serving as a strategic advisor
• Monitor customer usage and engagement to identify opportunities for upselling and renewals

Required qualifications

• 5+ years of experience in customer-facing roles such as Technical Account Manager or Customer Success Engineer
• Extensive experience providing Cyber/Identity solutions to large enterprise customers
• Proven ability to manage multiple account management projects simultaneously
• Experience interfacing with technical end customers, including IT practitioners and security teams
• Demonstrated track record of owning customer relationships, including onboarding and renewal processes