Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by identifying growth opportunities, providing technical solutions, and ensuring optimal integration health while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to drive measurable commercial outcomes
• Provide education on Cash App Pay and Afterpay features, conducting quarterly technical reviews connecting integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical and operational solutions that enhance the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight