Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging HTML, CSS, and JavaScript to address integration issues while driving commercial outcomes and feature adoption.

Key responsibilities

• Identify growth opportunities within the merchant portfolio and collaborate with Account Management to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features through quarterly technical reviews that connect integration health to commercial performance
• Work cross-functionally with various teams to deliver technical solutions that improve the merchant experience and ensure seamless pre-sales to post-sales transitions

Required qualifications

• Senior-level experience in account management, customer success, or a technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight