Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise to enhance merchant performance in a remote environment.

Key responsibilities

• Identify and act on post-sales growth opportunities to enhance GPV and feature adoption
• Educate merchants and internal teams on Cash App Pay and Afterpay features, delivering quarterly technical reviews
• Collaborate cross-functionally to provide technical solutions that improve the merchant experience and facilitate product adoption

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight