Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, identify growth opportunities, and leverage technical expertise to enhance merchant performance while working remotely.

Key responsibilities

• Identify post-sales growth opportunities and collaborate with Account Management to increase GPV and feature adoption
• Educate merchants and internal teams on Cash App Pay and Afterpay features, delivering quarterly technical reviews
• Work cross-functionally with various teams to provide technical solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations