Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by identifying growth opportunities, providing technical education, and ensuring seamless integration and adoption of features while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education and conduct quarterly technical reviews for merchants, connecting integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical and operational solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for debugging integration issues
• Experience managing and growing enterprise accounts, including driving commercial outcomes