Senior Technical Account Manager

Job Summary

As a strategic partner for key business customers, the full-time Senior Technical Account Manager will provide technical consultation, manage customer engagement, and advocate for customer needs while working remotely.

Key responsibilities

• Develop and maintain expertise in DigitalOcean's product portfolio and design tailored infrastructure architectures for customers
• Manage key accounts, driving engagement, retention, and expansion of DigitalOcean workloads through regular consultations and assessments
• Act as the voice of the customer, collaborating with internal teams to resolve technical challenges and enhance customer experiences

Required qualifications

• Proven experience in cloud infrastructure with knowledge of Linux, distributed systems, and automation
• Familiarity with major cloud platforms (AWS, Google Cloud Platform, or Azure) and tools like Terraform and Ansible
• Strong analytical skills to monitor customer trends and identify opportunities for improvement
• Experience in advocating for customer needs and translating feedback into actionable insights
• Ability to create and deliver technical presentations to diverse audiences