Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner to major merchants, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay by identifying growth opportunities, providing technical education, and ensuring seamless integration while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features and conduct quarterly technical reviews linking integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical and operational solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or Technical Consulting
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight