Senior Technical Account Manager

Job Summary

As a strategic partner for key business customers, the full-time Senior Technical Account Manager will provide technical consultation, proactive engagement, and advocacy to ensure clients maximize their use of DigitalOcean's cloud platform while working remotely.

Key responsibilities

• Develop and maintain expertise in DigitalOcean's product portfolio and assist customers with infrastructure architecture design and technical consultations
• Manage key accounts by driving customer engagement, retention, and growth, conducting quarterly business reviews to align on strategies
• Act as the voice of the customer, collaborating with internal teams to resolve technical challenges and enhance customer experiences

Required qualifications

• Proven experience in cloud infrastructure with deep knowledge of Linux, distributed systems, and automation tools
• Familiarity with major cloud platforms (AWS, Google Cloud Platform, or Azure) and experience in programming with at least one mainstream language
• Strong analytical skills to monitor customer trends and identify opportunities for growth and improvement
• Experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles within fast-paced environments
• Ability to create and deliver technical presentations and training sessions tailored to customer needs