Senior Technical Account Manager

Job Summary

Managing customer inquiries and technical issues, the full-time Senior Technical Account Manager will provide strategic guidance, optimize client configurations, and collaborate with internal teams to ensure customer success in a remote setting.

Key responsibilities

• Manage technical guidance and resolve critical issues for clients throughout their partnership lifecycle
• Support onboarding of new customers by configuring and validating integrations in collaboration with the Integrations team
• Contribute to the knowledge base by creating and improving technical documentation and guides for customer self-service

Required qualifications

• 5+ years of experience in a customer-facing technical role, such as TAM or Solutions Engineer
• Familiarity with cloud platforms, preferably Google Cloud Platform, and proficiency in navigating logs and APIs
• Strong project management skills with the ability to influence partners to adhere to schedules
• Experience with support systems like Zendesk or similar ticketing platforms
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience