Senior Technical Account Manager

Job Summary

Serving as the primary technical advisor for strategic customer accounts, the full-time Senior Technical Account Manager will lead implementations, drive product adoption, and resolve complex technical challenges while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Serve as the primary technical point of contact for strategic customer accounts
• Lead customer implementations, integrations, configurations, and technical onboarding activities
• Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs)

Required qualifications

• Bachelor's degree, preferably in a STEM discipline
• 5+ years of experience in customer-facing technical roles supporting enterprise software solutions
• Strong understanding of enterprise software applications, integrations, APIs, and system architectures
• Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments
• Knowledge of information security concepts and highly regulated industries is strongly preferred