Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage HTML, CSS, and JavaScript to resolve integration issues while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to increase GPV and feature adoption
• Provide education and quarterly technical reviews to merchants, connecting integration health to commercial performance
• Collaborate cross-functionally to deliver technical and operational solutions that enhance the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Proficiency in JavaScript, HTML, and CSS, with hands-on experience in assessing and debugging integration issues
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience managing and growing enterprise accounts, including identifying expansion opportunities
• Familiarity with monitoring tools for proactive issue detection and portfolio health oversight