Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging deep product knowledge and technical expertise to drive merchant growth and commercial outcomes while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features and deliver quarterly technical reviews linking integration health to commercial performance
• Collaborate cross-functionally with various teams to offer technical solutions that improve the merchant experience and facilitate product adoption

Required qualifications

• Senior-level experience in account management or a technical client-facing role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Proficiency in JavaScript, HTML, and CSS, with the ability to troubleshoot integration issues
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience engaging with C-suite and VP-level stakeholders to translate technical insights into business recommendations