Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging HTML, CSS, and JavaScript to address integration issues while driving growth and commercial outcomes.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio, partnering with Account Management to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
• Collaborate cross-functionally with various teams to develop technical and operational solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience with monitoring tools for proactive issue detection and portfolio health oversight