Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by identifying growth opportunities, providing education on features, and ensuring seamless integration while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to drive commercial outcomes
• Provide education on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
• Work cross-functionally with various teams to provide technical solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations