Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will serve as a trusted technical partner, focusing on post-sales growth opportunities, technical education, and integration health while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features and conduct quarterly technical reviews connecting integration health to commercial performance
• Leverage HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS, with experience in assessing and debugging integration issues
• Experience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes