Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by identifying growth opportunities, providing education on features, and solving integration issues using HTML, CSS, and JavaScript while working remotely.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption
• Provide education to merchants and internal teams on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
• Work cross-functionally with various teams to develop technical and operational solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
• Experience managing and growing enterprise accounts, including identifying expansion opportunities