Senior Technical Account Manager

Job Summary

Managing post-sales technical partnerships for Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will leverage technical expertise and commercial acumen to drive merchant growth and integration success while working remotely.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education and quarterly technical reviews to merchants, connecting integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for integration issue assessment and debugging
• Experience with SQL and monitoring tools for proactive issue detection and portfolio health oversight