Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise to enhance merchant performance while working remotely.

Key responsibilities

• Identify post-sales growth opportunities and partner with Account Management to enhance GPV and feature adoption
• Provide education and conduct quarterly technical reviews for merchants, connecting integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Proficiency in JavaScript, HTML, and CSS, with hands-on technical experience in integration troubleshooting
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience managing enterprise accounts and driving commercial outcomes
• Familiarity with monitoring tools for proactive issue detection and portfolio health oversight