Senior Technical Account Manager

Job Summary

Working remotely in a full-time capacity, the Senior Technical Account Manager will serve as a trusted technical partner for Cash App Pay and Afterpay merchants across North America, focusing on post-sales technical partnerships, integration issue resolution, and driving commercial outcomes.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education and quarterly technical reviews to merchants, linking integration health to commercial performance
• Collaborate cross-functionally to deliver technical and operational solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Proficiency in JavaScript, HTML, and CSS for assessing and resolving integration issues
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience managing enterprise accounts and driving commercial outcomes