Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise to ensure merchant success in a remote environment.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education and quarterly technical reviews to merchants, linking integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or Technical Consulting
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight