Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive merchant growth, and leverage technical expertise to solve integration issues using HTML, CSS, and JavaScript.

Key responsibilities

• Identify and act on post-sales growth opportunities, partnering with Account Management to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features and deliver quarterly technical reviews connecting integration health to commercial performance
• Collaborate cross-functionally with various teams to develop technical solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS, with experience in assessing and debugging integration issues
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations