Senior Technical Account Manager

Job Summary

Fluent in Japanese and experienced in technical consulting, the full-time Senior Technical Account Manager will guide priority customers through their technical journey, ensuring satisfaction by providing architecture guidance, proactive engagement, and incident management in a remote setting.

Key responsibilities

• Act as the primary post-sale contact for priority customers, understanding their business goals and technical challenges
• Provide architecture guidance and optimization strategies while conducting regular technical health checks and performance reviews
• Collaborate with internal teams to ensure alignment between technical delivery and business objectives, and manage incident resolution during critical situations

Required qualifications

• Fluency in Japanese (written and spoken) and business-level English proficiency
• 7+ years of related experience in technical consulting, customer success, or systems engineering
• Strong business acumen and excellent technical aptitude with experience managing enterprise customers
• Familiarity with cloud computing platforms (AWS, Azure, Google) and networking concepts
• Cloud certifications (e.g., AWS Certified Solutions Architect) are strongly preferred