Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by leveraging technical expertise and commercial acumen to drive growth and enhance merchant performance.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education on Cash App Pay and Afterpay features and deliver quarterly technical reviews linking integration health to commercial performance
• Collaborate cross-functionally with teams to deliver technical and operational solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or Technical Consulting
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations