Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging HTML, CSS, and JavaScript to solve integration issues and drive commercial outcomes while collaborating cross-functionally.

Key responsibilities

• Identify post-sales growth opportunities and partner with Account Management to enhance GPV and feature adoption
• Provide education and conduct quarterly technical reviews for merchants, connecting integration health to commercial performance
• Collaborate with cross-functional teams to deliver technical and operational solutions that improve the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations