Senior Technical Account Manager

Job Summary

Managing complex global accounts, the full-time Senior Technical Account Manager will serve as a Subject Matter Expert responsible for consulting on multi-product strategies, optimizing delivery frameworks, and advocating for customer needs while engaging with high-level stakeholders in a remote environment.

Key responsibilities:

• Consult on multi-product strategies and guide integrations into multi-vendor environments for high-spend global accounts
• Optimize delivery frameworks and ensure operational readiness, setting standards for proactive team engagement
• Support the development and testing of AI-driven tools, providing feedback to align insights with enterprise standards

Required qualifications:

• A minimum of 7+ years of enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services
• Advanced knowledge of cybersecurity, including Zero Trust architectures and secure cloud deployments
• Experience utilizing AI productivity tools to enhance operational efficiency and customer reporting
• Deep expertise in Identity Management, Access Management, and Federation within multi-vendor ecosystems
• Demonstrated ability to translate complex business requirements into operational strategies for executive audiences