Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise in HTML, CSS, and JavaScript to resolve integration issues while working remotely.

Key responsibilities

• Identify growth opportunities within the merchant portfolio and partner with Account Management to enhance GPV and feature adoption
• Educate merchants on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
• Collaborate cross-functionally with teams to provide technical solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight