Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging HTML, CSS, and JavaScript to ensure merchant success and drive commercial outcomes in a remote work environment.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption
• Educate merchants and internal teams on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
• Work cross-functionally with various teams to provide technical and operational solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
• Experience managing and growing enterprise accounts, including identifying expansion opportunities