Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will serve as a trusted technical partner, focusing on post-sales growth opportunities, providing education on features, and managing integration health using HTML, CSS, and JavaScript.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to drive measurable commercial outcomes
• Provide education to merchants and conduct quarterly technical reviews connecting integration health to commercial performance
• Work cross-functionally with various teams to deliver technical and operational solutions that enhance the merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Experience with monitoring tools for proactive issue detection and portfolio health oversight