Senior Technical Account Manager

Job Summary

Managing customer engagement processes, the full-time Senior Technical Account Manager will oversee onboarding, guide the deployment of security tools, and provide strategic support for Managed Detection and Response (MDR) clients in a remote capacity.

Key responsibilities

• Serve as the primary point of contact for MDR customers, ensuring satisfaction and long-term success
• Lead customer onboarding for MDR and EDR solutions, coordinating with IT/security teams for deployment
• Design and refine TAM operational processes, mentoring future TAMs on best practices

Required qualifications

• Bachelor's degree in Information Technology, Cyber Security, or a related field, or equivalent relevant work experience
• Experience with security tools such as Sophos, Microsoft 365, and Google Workspace
• Knowledge of ITIL v4, CompTIA Security+, or similar certifications preferred
• Strong organizational skills with a focus on accountability and follow-through
• Ability to communicate complex topics clearly to non-technical audiences