Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging deep product expertise and commercial acumen to drive merchant growth and integration success.
Key responsibilities
- Identify growth opportunities within merchant portfolios and collaborate with Account Management to enhance feature adoption and commercial outcomes
- Provide education and quarterly technical reviews to merchants, connecting integration health to commercial performance
- Work cross-functionally with various teams to deliver technical solutions and represent the merchant voice in product development
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Proficiency in JavaScript, HTML, and CSS, with the ability to troubleshoot integration issues
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations
Complete Job Description
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