Senior Technical Account Manager
Job Summary
Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by managing post-sales growth opportunities, providing technical education, and ensuring seamless integration while working remotely.
Key responsibilities
- Identify and act on post-sales growth opportunities within the merchant portfolio to drive commercial outcomes
- Provide technical education and conduct quarterly reviews connecting integration health to commercial performance
- Collaborate cross-functionally to offer technical and operational solutions that enhance the merchant experience
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business recommendations
Complete Job Description
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