Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, enhance merchant performance, and drive commercial outcomes while working remotely.
Key responsibilities
- Identify and act on growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption
- Provide education and conduct quarterly technical reviews for merchants, linking integration health to commercial performance
- Work cross-functionally with various teams to deliver technical solutions that improve the overall merchant experience
Required qualifications
- Senior-level experience in account management, customer success, or a technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Experience managing enterprise accounts and engaging with C-suite stakeholders
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
