Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships to drive merchant growth, leveraging technical expertise in HTML, CSS, and JavaScript to solve integration issues while collaborating cross-functionally to enhance the merchant experience.

Key responsibilities

• Identify and act on growth opportunities within the merchant portfolio to enhance GPV and feature adoption
• Provide education and conduct quarterly technical reviews for merchants, connecting integration health to commercial performance
• Collaborate with cross-functional teams to deliver technical and operational solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
• Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations