Senior Technical Account Manager
Job Summary
Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by leveraging technical expertise and commercial acumen to drive merchant growth and integration success.
Key responsibilities
- Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
- Provide education on Cash App Pay and Afterpay features and deliver quarterly technical reviews linking integration health to commercial performance
- Collaborate cross-functionally with various teams to ensure seamless technical and operational solutions that improve the merchant experience
Required qualifications
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
- Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
- Experience managing and growing enterprise accounts, including identifying expansion opportunities
Complete Job Description
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