Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise to enhance merchant performance and integration health.
Key responsibilities
- Identify post-sales growth opportunities and partner with Account Management to enhance GPV and feature adoption
- Provide education and quarterly technical reviews to merchants, connecting integration health to commercial performance
- Collaborate cross-functionally to deliver technical solutions that improve the merchant experience and facilitate product adoption
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS, with the ability to troubleshoot integration issues
- Experience engaging with C-suite and VP-level stakeholders to translate technical insights into business recommendations
Complete Job Description
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