Senior Technical Account Manager

Job Summary

Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by identifying growth opportunities, providing technical education, and ensuring seamless integration and performance through hands-on technical expertise in HTML, CSS, and JavaScript.

Key responsibilities

• Identify and act on post-sales growth opportunities within the merchant portfolio to drive measurable commercial outcomes
• Provide education and conduct quarterly technical reviews on Cash App Pay and Afterpay features, linking integration health to commercial performance
• Collaborate cross-functionally with various teams to deliver technical and operational solutions that enhance the merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations