Senior Technical Account Manager
Job Summary
Serving as a trusted technical partner to major merchants, the full-time Senior Technical Account Manager will manage post-sales technical partnerships for Cash App Pay and Afterpay, utilizing HTML, CSS, and JavaScript to address integration issues while driving commercial outcomes and feature adoption.
Key responsibilities
- Identify and act on post-sales growth opportunities to enhance GPV and feature adoption
- Provide education on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
- Collaborate cross-functionally with various teams to offer technical and operational solutions that improve the merchant experience
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
- Experience with monitoring tools for proactive issue detection and portfolio health oversight
Complete Job Description
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