Senior Technical Account Manager

Job Summary

Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will serve as a trusted technical partner, leveraging deep product expertise and commercial acumen to drive merchant growth and integration success while working remotely.

Key responsibilities

• Identify post-sales growth opportunities within the merchant portfolio and collaborate with Account Management to enhance GPV and feature adoption
• Educate merchants and internal teams on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
• Work cross-functionally with various teams to provide technical and operational solutions that improve the overall merchant experience

Required qualifications

• Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
• Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
• Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
• Solid understanding of payments infrastructure, APIs, and e-commerce platforms
• Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations