Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will act as a trusted technical partner, leveraging product and technical expertise to drive merchant growth and ensure optimal integration performance.
Key responsibilities
- Identify and pursue post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
- Educate merchants and internal teams on Cash App Pay and Afterpay features while delivering quarterly technical reviews
- Collaborate cross-functionally with various teams to provide technical solutions that improve the overall merchant experience
Required qualifications
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
- Experience engaging with C-suite and VP-level stakeholders to translate technical insights into business recommendations
Complete Job Description
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