Senior Technical Account Manager
Job Summary
Dedicated to managing a small portfolio of strategic clients, the full-time Senior Technical Account Manager will work remotely to provide technical guidance, oversee account strategies, and ensure successful implementation of the Dataiku platform while collaborating closely with the Customer Success team.
Key responsibilities
- Collaborate with the Customer Success team and clients to identify priorities and develop engagement plans
- Manage project milestones, provide status updates, and proactively address issues and risks
- Serve as a primary technical advisor, offering hands-on support for platform architecture, operations, and best practices
Required qualifications
- 7+ years of experience in a customer-facing technical role
- Strong Linux system administration experience, including networking
- Hands-on experience with cloud services such as AWS, Azure, and GCP
- Experience with authentication and authorization systems like LDAP, Kerberos, and AD
- Familiarity with the Kubernetes ecosystem and Hadoop/Spark for administration and troubleshooting
Complete Job Description
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