Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive growth opportunities, and leverage technical expertise to enhance merchant performance, all while working remotely.
Key responsibilities
- Identify and act on post-sales growth opportunities to enhance merchant performance and feature adoption
- Provide education and quarterly technical reviews to merchants, linking integration health to commercial outcomes
- Collaborate cross-functionally to deliver technical solutions and support seamless transitions from pre-sales to post-sales
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
- Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Experience with monitoring tools for proactive issue detection and portfolio health oversight
Complete Job Description
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