Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and leverage technical expertise to ensure merchants effectively utilize platform capabilities.
Key responsibilities
- Identify and act on growth opportunities within the merchant portfolio, partnering with Account Management to enhance GPV and feature adoption
- Provide education and conduct quarterly technical reviews for merchants, connecting integration health to commercial performance
- Collaborate cross-functionally with various teams to deliver technical solutions and improve the overall merchant experience
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
- Proficiency in JavaScript, HTML, and CSS with the ability to troubleshoot integration issues
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business recommendations
Complete Job Description
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