Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will serve as a trusted technical partner, leveraging deep product expertise and commercial acumen to drive merchant growth and integration success while working remotely.
Key responsibilities:
- Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
- Provide education and quarterly technical reviews to merchants, connecting integration health to commercial performance
- Collaborate cross-functionally with various teams to deliver technical and operational solutions that improve the merchant experience
Required qualifications:
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
- Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Experience with monitoring tools for proactive issue detection and portfolio health oversight
Complete Job Description
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