Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive growth opportunities, and leverage technical expertise to ensure merchants effectively utilize Cash App services.
Key responsibilities
- Identify and act on post-sales growth opportunities within the merchant portfolio to drive commercial outcomes
- Provide education and technical reviews to merchants and internal teams on Cash App Pay and Afterpay features
- Collaborate cross-functionally to deliver technical solutions that improve the merchant experience and facilitate product adoption
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Prior hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Experience engaging with C-suite and VP-level stakeholders to translate technical insights into business recommendations
Complete Job Description
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