Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate technical engagements, drive proactive architectural guidance, and ensure customer satisfaction while working remotely within the Americas or EMEA region.
Key responsibilities
- Manage the technical relationship for assigned accounts, conducting regular cadence calls and business reviews
- Lead post-incident technical triage and drive architectural root cause analysis and remediation plans
- Develop and implement proactive technical strategies, optimizing costs and guiding architectural decisions
Required qualifications
- 5+ years in a customer-facing technical role within platform, infrastructure, or developer tools
- Experience with CI/CD pipelines, deployment strategies, and cloud infrastructure (AWS, GCP, or Azure)
- Demonstrated ability to build trust and manage complex relationships effectively
- Strong written communication skills, particularly for executive summaries and incident reports
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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