Senior Technical Account Manager
Job Summary
Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by leveraging technical expertise to drive merchant growth and adoption of services, while working remotely.
Key responsibilities
- Identify and act on post-sales growth opportunities within the merchant portfolio to enhance GPV and feature adoption
- Provide education on Cash App Pay and Afterpay features and conduct quarterly technical reviews linking integration health to commercial performance
- Collaborate cross-functionally with various teams to deliver technical solutions that improve the overall merchant experience
Required qualifications
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
- Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or Technical Consulting
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Experience with monitoring tools for proactive issue detection and portfolio health oversight
Complete Job Description
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